Order before December 17 11:59pm MT for U.S. expedited arrival before Christmas!

Warranties


Vegan Leather Products & Accessories Warranty
Effective for orders placed on or after June 28, 2018, our products come with a 180-day limited warranty on items purchased from Azaria or an authorized dealer for a period of ONE HUNDRED-EIGHTY (180) DAYS from the date of purchase by the original end-user purchaser.  The warranty covers faulty hardware, defects in materials and craftsmanship that affect functionality, or significant aesthetic issues upon arrival to customer.  If a defect arises and a valid claim is received within the Warranty Period, after inspection and at its option and discretion, Azaria will either (1) repair the defect, or (2) replace the product, or (3) issue store credit for the price paid at the original time of purchase.   When a product is exchanged, any replacement item becomes the customer's property and the replaced item becomes Azaria's property.
Please note that used defective products are entitled only to a repair, replacement or store credit for the amount paid; not a refund.  After we receive the returned defective product, we will then perform the repair, send the replacement or issue a store credit.
Please note that our warranty does not cover wear and tear due to normal, proper use of product; nor does it cover accidents, spills, or defects created from unauthorized self- or third-party repairs or alterations.
Please note that our products are handmade by people.  They are therefore subject to variation in stitching and construction.  Small variations are not considered defects.
We use high quality hardware and materials, but if handled carelessly, can be damaged.  For example, we advise against things like overstuffing your bag and putting unnecessary strain on the main zipper, or checking your bag on an airplane; airports notoriously rough-handle checked luggage and zipper pulls can be yanked off or bags may be damaged in transit.  Such abuse is not covered under our warranty.
If our products or their features are used against their intention, they are subject to damage.  This is considered misuse and is therefore not covered under our warranty.  For example, our bags are not intended to be stored by the grab handle and will put unnecessary strain on it.  Please only use grab handles for temporary transportation.  Zipper pulls are not intended to hold heavy keychains or objects. 
We advise against attaching anything to the zipper pulls.  We suggest that keychains be attached to the messenger strap D rings.
Please be aware on our vegan leather products that while we only select the highest quality materials, even the most expensive vegan leather can still scratch against some surfaces, and is prone to eventual scratching and chipping.  We custom make our vegan leather, so you can be assured it is in its freshest state when our bags are manufactured.  Scratches and chips are therefore the fault of the user, are considered normal wear and tear, and not covered under our warranty.  No exceptions will be made.  Please handle your vegan leather products with care. 
Please see our FAQ page for instructions on how to prevent and treat chips and scratches.
We can assume that any defect that arises outside of the 180-day Warranty Period is due to misuse by the user, and is not the fault of Azaria.  No replacements, repairs or store credits will be issued outside of the Warranty Period.  No exceptions will be made.
All items purchased through an unauthorized retailer or a secondhand-seller are not covered under our warranty.  All items marked as "minor defect" and purchased at a local event, or items purchased through the Outlet section of our site are not covered under our warranty.  All items granted through promotions, giveaways, or collaborations are also not covered under our warranty.
Genuine Leather Products Warranty

Our cow leather products come with a 365-day limited warranty on items purchased from Azaria or an authorized dealer for a period of THREE HUNDRED SIXTY-FIVE (365) DAYS from the date of purchase by the original end-user purchaser.  The warranty covers faulty hardware, defects in materials and craftsmanship that affect functionality, or significant aesthetic issues upon arrival to customer.

If a defect arises and a valid claim is received within the Warranty Period, after inspection and at its option and discretion, Azaria will either (1) repair the defect, or (2) replace the product, or (3) issue store credit. Only items received in unused condition within 30 days from the original purchase date are eligible for a refund.

All warranty claims must be approved through customer support at hello@azariabrand.com. In all warranty claims, repairs will be considered as the first option. Repairs are made at no cost to the customer if claim is made within the Warranty Period. If a repair is not found to be a viable option, a replacement will be sent to the customer, as long as the same style and color of bag are still in production. If it is determined that the customer must ship their defective bag to Azaria during the Warranty Period, Azaria will pay for shipping through a pre-paid shipping label. Damaged items we receive from the customer and are unable to repair will become the property of Azaria and the new replacement item will become the property of the customer. Please note that replacement bags are covered under the Warranty Period from the date of delivery for the original order and will not start over from the replacement order. If we are unable to repair or replace with the same style and color, we will issue a gift card or store credit to be used on our website in the amount paid (less shipping) at the original time of purchase.

Please note that our warranty does not cover wear and tear due to normal, proper use of product; nor does it cover accidents, spills, or defects created from unauthorized self- or third-party repairs or alterations. Here is a helpful list to assist with understanding what is NOT covered under our warranty:

  • Leather Wrinkles or Marks: Full-grain leather is a natural hide that comes from a cow, and sometimes there are natural marks that come from the cow's environment. These variations in leather are what makes full-grain leather unique and we consider it natural beauty.
  • Wear and Tear: Over the life of your bag dings and scratches are bound to happen. Full-grain leather is more susceptible to show these marks and is considered normal wear and tear.
  • Accidents: Unfortunately accidents happen. A cap comes off your pen, someone knocks over your coffee and it runs over your bag, or Fido decides the straps make an awesome toy. Azaria does not cover repair or replacement for any accidental misuse.

Please note that our products are handmade by people.  They are therefore subject to variation in stitching and construction.  Small variations are not considered defects.

We use high quality hardware and materials, but if handled carelessly, can be damaged.  For example, we advise against things like overstuffing your bag and putting unnecessary strain on the main zipper, or checking your bag on an airplane; airports notoriously rough-handle checked luggage and zipper pulls can be yanked off or bags may be damaged in transit.  Such abuse is not covered under our warranty.

If our products or their features are used against their intention, they are subject to damage.  This is considered misuse and is therefore not covered under our warranty.  For example, our bags are not intended to be stored by the grab handle and will put unnecessary strain on it.  Please only use grab handles for temporary transportation.  Zipper pulls are not intended to hold heavy keychains or objects.  We advise against attaching anything to the zipper pulls.  We suggest that keychains be attached to the messenger strap D rings.

We can assume that any defect that arises outside of the Warranty Period is due to misuse by the user, and is not the fault of Azaria.  No replacements, repairs or store credits will be issued outside of the Warranty Period.  No exceptions will be made.

All items purchased through an unauthorized retailer or a secondhand-seller are not covered under our warranty.  All items marked as "minor defect" and purchased at a local event, or items purchased through the Outlet section of our site are not covered under our warranty.  All items granted through promotions, giveaways, or collaborations are also not covered under our warranty.